Broadband update:

Broadband Latest (from Wendy)
If you know any landowners who have been approached by Truespeed to install poles on their land, please encourage them to agree in the interests of the whole community. Truespeed are 100% committed to our project but if landowners refuse permission to install poles, they will have to change their network plans. This may mean delays, increased costs and even the potential for some villagers to not get faster broadband. 
None of us want extra 'clutter' in our villages but this project can only proceed if we accept a few extra poles on the verges.

 

Latest News on Superfast Broadband Options

(Following the latest meeting of the Badgworth, Biddisham and Allertons Group)
Our quest to obtain superfast broadband for Badgworth, Biddisham and the Allertons continues. We met with Truespeed this week and they confirmed that they are still committed to installing fibre-to-the-premises (FTTP) in our villages. They are planning the details of their network and may need our assistance in obtaining wayleaves across fields, etc. If you know any landowner who is approached by Truespeed, please encourage them to respond positively. The goal is to start installation in our properties in late summer/early autumn. There is no change to their prices or service levels, and they will continue to honour the CDS vouchers, even after they have expired. You can look at their website at www.truespeed.com. If you have registered with Truespeed, you should be getting regular emails from them (the most recent one was on 28th April). If you are not receiving these emails, please contact Jodie at This email address is being protected from spambots. You need JavaScript enabled to view it..

As you are aware, there is now a potential alternative provider called Gigaclear, who won the Connecting Devon and Somerset (CDS) Phase 2 competition to bring FTTP to areas (like ours) with poor broadband coverage up to now. Gigaclear is a bigger company than Truespeed, with over 20,000 properties already connected across 13 counties in eastern England and the Midlands. They have a substantial (£40M?) subsidy from CDS, and they have recently announced that they have raised a further £111M from the City. Gigaclear has not yet announced its programme, but the Allertons/Ashton/Top Road are part of the Gigaclear “Lot 2 - Rooksbridge, Lympsham, Brean, Weare & Crickham”, area which is a priority for them. We should know more when Gigaclear produce their full rollout programme, which is due in late June.

Gigaclear’s monthly contract prices are similar to Truespeed’s but, unlike Truespeed, they will charge a connection fee (between £130 and £300, depending on how far your house is from the Gigaclear cable). You can check out the details on their website www.gigaclear.com. You can also check here if your property falls within their rollout plan (under the “Get Gigaclear” tab), and you can register your interest with Gigaclear without any commitment.

The Truespeed and Gigaclear projects are completely separate and may mean that we potentially have competition to supply us with FTTP, which is a happy change from a year or so ago! We are awaiting more details of the two projects, particularly on timings, and will communicate them to you as soon as we can.

If you know of someone who has recently moved into the area and wants to be involved in the superfast broadband programme, please ask them to get in touch with me. Be assured that we are doing our best to ensure that we have FTTP as soon as possible.

Latest from Truespeed!

Including the latest news of our 4 village collective - go to http://www.truespeed.com and scroll down the page

Latest update from Truespeed regarding status of highspeed broadband installation

pdf available here

Latest News: some outstanding questions and installation start date

Truespeed update: they intend to complete the planning phase of our project by 10 February. Based on this date, network build (installations) should start in March.
We have further questions for Truespeed which we will discuss with them this week. We have stressed that villagers need information so that they can make decisions about contracts with other internet suppliers.
I will post an update as soon as we have more information.
(Latest Broadband Update from Wendy)

Latest news from Truespeed:

they have completed the survey of Badgworth, Biddisham and the Allertons. Our project is now in the deployment planning phase.
Hopefully, customers should start to be contacted by Truespeed soon. If you hear from Truespeed, please share your news with the whole group.
(Latest update from Wendy!)

Fantastic news from Truespeed!!!

They have decided to GO AHEAD with the fibre to premises superfast broadband for Biddisham, Badgworth and the Allertons (see www.truespeed.com). As expected, all connections are subject to survey and the final network configuration, but the company is determined to connect the vast majority of premises.
At least 170 applications have been received from our area. You can still apply to be connected; please request a form from Truespeed and send it in asap.
We will send out updates on the project when we have further information from Truespeed.

(latest from Wendy)

 

Broadband: latest update from Wendy

Truespeed has told us that they have received 170 applications to date: 25% more than our target number. You can still send your service order form in, so don't delay if you find it on your desk/kitchen table.

The survey is ongoing and the report is now expected in the New Year. We have a call booked with Truespeed on 9 January 2017 and will update the villages afterwards.

In the meanwhile, thank you for your incredible support for this important community project. Here's to a super fast 2017!

Broadband latest!

We had a call with Truespeed last night. They are clarifying a few of the submitted forms so if they contact you about your service form, please reply asap.
The survey is in progress and they hope to have the report by end of this week/early next week. They will share the information with our group as soon as they can.
(Update from Wendy)

Latest Update from Wendy re TrueSpeed

tea CupFurther update from Truespeed: they now have 151 accepted contracts and 8 sales orders that require further work.
The survey is ongoing so if you see any Truespeed engineers in our villages, please give them a cup of tea!
Once the survey is completed, we will have more information to share with you.

 

Update from TrueSpeed

The goal we agreed with TrueSpeed was to achieve 135 broadband applications by 30th November 2016.
The good news is that as of 30th our 4 villages had submitted 160 Service Order Forms to TrueSpeed; BUT the 160 applications do include some issues that need to be resolved.

Of the 160 broadband applications 116 have been accepted, with 44 having issues associated with their Service Order Form documentation.

The issues are mainly application details where the form has not been fully/correctly completed. There are also a few applications that are out of scope – these are applications from premises which are not in the area TrueSpeed defined to cover our 4 villages.

Over the coming days TrueSpeed will be contacting the applicants with documentations issues to ensure that their Service Order Forms reflect their needs. You may receive an email or telephone call from Kevin Rudman, who is responsible for Community Engagement at TrueSpeed. Please regularly check your email folder, including your Spam folder, to see if you have an email from Kevin and respond as quickly as possible.

This week TrueSpeed started a detailed survey of our area, including a review of the premises that are outside the scope of the original proposal. This survey will take about two weeks to complete.

TrueSpeed remain committed to completing our ultra fast broadband installations by the end of March 2017, subject to us quickly responding to the documentation issues and subject to the results of detailed survey.

More information will follow in the near future.

John Klinker on behalf of the Badgworth, Biddisham and The Allertons Broadband Teams.

Further Update from Wendy: Having problems getting a CDS Voucher? 

Ring the CDS Community Liaison Officers, Declan Turner and Matt Barrow, on 01392 382221, or email This email address is being protected from spambots. You need JavaScript enabled to view it..
Don't forget the application process closes TOMORROW: 30.11.16

From Wendy, adds some additional info to the post below:

We had a call with Truespeed last night. Should have some news by the end of this week. Hold on - not long now.
In the meanwhile, don't forget to apply for CDS vouchers if you have not done so (keep the proof that you applied by 30 November). If you need help with your voucher, message me - we have a good relationship with CDS.
If you have sent your signed contract to Truespeed, please check your inboxes/spam email for their acknowledgement email.
Some forms have not been filled in correctly so they might contact you to check issues. Please respond promptly.

Status update expected soon for superfast broadband!

In the meantime, remember you have only 2 days until the end of November to apply for CDS vouchers. (See links below and on the village website). Don't worry if you don't receive them immediately, as long as you have a confirmation email.
Also, don't forget, you can send in your service contract even if awaiting your voucher, just mark your form as 'awaiting voucher'.
Finally don't forget to tick all the relevant boxes on the form. If you haven't done this, and receive an email notification from Truespeed, you can phone them to confirm.

Breaking news: now up to 131 signed contracts (Thanks Wendy for the update)

Now 123 signed contracts with Truespeed, and several more in the post. Don't miss out. Let's do this!!!!

All links to documents:
Link to CDS Voucher Scheme
Truespeed Terms & Conditions, Acceptable Use Policy, Service Level Agreement
Truespeed Contract Form

Also, see below for contact details and other relevant information

CDS Vouchers and deadline

Connecting Devon and Somerset vouchers (for free installation), if you are still awaiting your CDS voucher, then let us know your name and address and we can chase them up for you. You can do this by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or here.
Don't forget, you can still submit your contract to Truespeed, just mark it as awaiting voucher.

Latest update from Truespeed: they have received 115 signed contracts. Yippee!

We need to get 135 for the project to go ahead. I am sure that there are lots of signed contracts sitting on people's desks/kitchen tables. Please dig them out and post or email them.

Speak to your neighbours and friends in Badgworth, Biddisham & the Allertons about the project and the advantages of 100 Mbs internet - the gold standard of domestic broadband according to the Times this morning. Encourage them to contact us for any assistance in getting a free CDS voucher to cover installation costs up to £500 and to sign up with Truespeed. Many thanks.

(Update provided by Wendy: thanks Wendy!)

Superfast Broadband for Allerton: What is the status and what to do next

The Allerton Broadband Committee considers that TRUESPEED offers the best option with fibre to property at 100Mbs and has no hesitation in recommending it to the Allerton residents.

1 If you have not yet applied for a Connecting Devon and Somerset Connection Voucher you should do so immediately as the closing date is 30 Novermber.

2. You need to complete a Service Order Form with your voucher number and send it to TRUESPEED.

If you do not have a TRUESPEED Pack with the Service Order Form and reply paid envelope, contact:

Stone Allerton

Johnny Torrens-Spence Tel 710188 07531214966    email This email address is being protected from spambots. You need JavaScript enabled to view it.

Alan Benson Tel: 713112 email This email address is being protected from spambots. You need JavaScript enabled to view it.

Top Road

Chris Perry Tel: 712883 07919597592 email This email address is being protected from spambots. You need JavaScript enabled to view it.

Chapel Allerton

Chris and Cherry Mulliss 712112 This email address is being protected from spambots. You need JavaScript enabled to view it.

Ashton

Johnny Torrens-Spence Tel 710188 07531214966    email This email address is being protected from spambots. You need JavaScript enabled to view it.

A Summary can be found here

Update: latest email and documents as sent to interested villagers

Latest broadband email to villagers

Link to CDS Voucher Scheme

Truespeed Terms & Conditions, Acceptable Use Policy, Service Level Agreement

Truespeed Contract Form


Addressing the concerns around broadband contract termination penalties.

fibre

It seems that thanks to Ofcom, one may indeed be able to terminate a an existing broadband contract without penalties. I have included an except from Martin Lewis' Money Saving Expert website.

http://www.moneysavingexpert.com/…/bt-announces-steep-price…

How to beat the hikes 1 – escape your contract penalty-free

The good news is, you CAN escape your contract penalty-free.

Under regulator Ofcom's rules, those who've taken out a line rental, broadband or mobile contract from 23 January 2014 onwards can cancel their contract penalty-free if a provider ups its monthly prices mid-term and it didn't warn you about the rise when you bought the contract. And in fact, BT says it'll let you cancel penalty-free regardless of when you signed up.

To ensure you can leave penalty-free, you must let BT know you're leaving within 30 days of it giving you official notification of the price rises (which should arrive in the form of a letter). If you want to switch to another provider, you'll then have a 14-day notice period. If you just want to leave without switching to a new provider, your notice period will be 30 days.

If you've paid upfront for a BT package, eg, if you've bought the line rental saver package, you won't be able to get a refund for the rest of the year though.

For convenience we have linked to the Truespeed Terms & Conditions here:

Truespeed Terms & Conditions, Acceptable Use Policy, Service Level Agreement

Latest Update on Superfast Broadband

Please register at www.truespeed.com and request a brochure from your village representative.
We need 135 people signed up by end of November to make this project happen. 
Speak to your friends and neighbours. If you need any information, email me at This email address is being protected from spambots. You need JavaScript enabled to view it.. Thanks
You can also contact us via This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Latest information from Villages online survey

Thank you for voting - supplier chosen for community superfast broadband project & next steps

Dear villager

We are delighted to announce the results of the community broadband survey. By an overwhelming margin, the community has chosen Truespeed as the preferred superfast broadband provider for the Badgworth, Biddisham, Chapel Allerton and Stone Allerton community scheme. Thank you to everyone who took part.

89% of survey respondents voted for Truespeed as their first choice provider. We have 130 people in our villages who want Truespeed to supply their broadband. Truespeed are very excited about working with us and are already making detailed plans.

We still need to reach our target of 135 villagers to ensure that the project goes ahead but are confident that this can be achieved. Please speak to your friends and neighbours about the project and encourage them to sign up if they want better broadband.

Remember that installation is free if you have a CDS voucher (apply at https://www.connectingdevonandsomerset.co.uk/cds-broadband-voucher-scheme/).

Next steps are:

1. Register your interest with Truespeed at www.truespeed.com.

2. We will deliver Truespeed brochures to everyone who is interested in getting faster broadband. Please contact a village representative (Badgworth: Wendy Kemshead; Biddisham: James Brazier; the Allertons and Ashton: Johnny Torrens-Spence) if you wish to receive a brochure.

3. Complete the contract form inside the Truespeed brochure and return to Truespeed. Please let us know when you send the contract form so we can keep track of progress.

4. If 135 people sign contracts by the end of November, Truespeed are committed to completing the installation by end of March 2017.

Many thanks for your support for this exciting project,

Wendy Kemshead

On behalf of the Badgworth, Biddisham, Chapel Allerton and Stone Allerton SFBB Group

 

Latest Information from the Village Meeting on 21st October

The report on the Superfast Broadband (SFBB) Community Meeting that was held last Friday is available for download here.

A more detailed explanation and comparison is also available here, kindly supplied by Chris Perry

Original Meeting Report: (main details)

See above for the report on the Superfast Broadband (SFBB) Community Meeting that was held last Friday. If you need more information about the two potential SFBB suppliers, please go to www.voneus.com and www.truespeed.com. We only have a limited window of opportunity to get free installation of superfast broadband using the Connecting Devon and Somerset (CDS) vouchers and so we need to act fast.
We would like to obtain your feedback about the choice of SFBB supplier. Click on the link below to access the survey. It should only take you a few minutes to complete. Please have your CDS voucher code to hand when completing the survey.
The survey will close on 31st October 2016. You can only answer it once. After the survey has closed, the Badgworth, Biddisham, Chapel Allerton and Stone Allerton SFBB Group will make a recommendation as to which supplier we believe will be the best option for our villages.
Any questions about the survey, please feel free to contact us.

Urgent apply for your CDS voucher now

We will post the latest information here, as we receive it

Following the public meeting on the 21st October, at Badgworth Arena we have some slides supplied by Paul Hipwell

 Village Meeting Broadband Options October 21 2016

Connecting Devon and Somerset voucher scheme

Urgent apply for your CDS voucher now, it is free of charge, worth up to £500 and covers the connection and installation to superfast with no commitment. You can apply until the 30th November, but we suggest you do this as soon as possible. 

Link to CDS Voucher Scheme